Star’s discussion of how work processes can
be completely disrupted my seemingly significant changes strongly resonates for
me personally. Part of my work responsibilities has included developing procedures
to standardize and simplify communications strategies. Conceiving of the second
level of assemblage explains in hind sight some of the problems that I noticed
with the procedures I drafted, even in my own execution of them. What is
particularly interesting is when the values of the assemblage layer conflict
with the goals being implemented in the more visible workflow layer. For example,
in an attempt to provide more consistency in communications I built a series of
semi-automated forms for staff to use. However, the time required to use the
forms conflicted with the value of speedy turnaround of client requests. While
these were all things that I noticed without the need of a deep infrastructural
investigation, it does give me a good vocabulary to think and talk about it.
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