Qualitative research and the Internet

I found the Hine reading to be particularly interesting. Hine points out that although the Internet could possibly expand the spatial structure of a research study, we are only able to engage a certain number of people (Hine, 2009, 18). She discusses the pragmatics of what a researcher could achieve which was helpful. Although I use the Internet on a daily basis, I struggle with how I would go about incorporating this into a potential research project method. One inevitable issue is the idea that some users can create an entirely “new” identity, which leaves us wondering if they are really being their true selves? Also, some feel safe when they “hide” behind these new “identities” and are more open in their comments, i.e. on forums, blogs, etc. On the positive, we could see this as creating greater diversity in the dialogue, it’s more representative. For example, those who are less likely to offer opinions in groups feel more comfortable in an online setting. One limitation though is a researcher is not able to physically see the participants and go beyond the written words. In this sense it is difficult to understand the context because we do not see the disposition and body language the same way as through face-to-face interviews for example. So the concern is how can researchers address these issues? Hopefully I’m not the only one thinking about this. Another interesting aspect that we touched on in class today is that the individuals you are researching may be apprehensive to give you information. As a result, the implication is that you really have to do a good job in proving you are doing authentic research and are able to maintain confidentiality.